FAQ
How do I register for a V Circle account?
To register for a V Circle account, click on the “Login” button and complete all the required fields. Upon completion, you will receive an email notifying you of your successful registration with V Circle.
What should I do if I forget my password?
Head over to the V Circle homepage and click on the “Login” button. Select “Sign In” and click on “Forgot Password”. You will be asked to enter your email address. Once done, a reset link will be sent to your email.
How do I update my profile and the personal information in my account?
Step 1. Click “My Account” in the top right.
Step 2. Choose “Profile” from the menu list.
Step 3. In the “Profile” section, make the necessary updates.
Step 4. Click on “Save” to apply the changes you have made.
Why do I need to create a V Circle account to access the offers and services of V Circle’s affiliate partners?
All affiliate partners (PIKOM, MATTA Online, Farm2Table, Voyager Cars, MySuperDNA, etc.) have formed a new collaboration with V Circle and are now part of a partner ecosystem. Creating a V Circle account offers the following benefits:
i. A secure and convenient way of managing your account.
ii. The ability to use one account to access the offers and services provided by our diverse V Circle affiliate partners.
I am an existing member of V Circle affiliate partners. How do I get access to my account?
You should have received an email guiding you on how to set up a password for your new account. Follow the steps provided in the email to gain access to your account.
I am an existing members of V Circle affiliate partners, but I have not received the email to set up my new account?
If you can’t find the email, simply visit the V Circle homepage, click the “Login” button, choose “Sign In” and click on “Forgot Password”. Enter your email address and a reset link will be sent to you. Once you set up your password, you will be able to access your account.
How do I contact V Circle’s customer service if I have more questions?
For any inquiries, please contact our customer support team at
customerservice@staging.v-circle.com
How can VERA improve our customer support or sales processes?
VERA represents a groundbreaking convergence of multiple cutting-edge technologies and is poised to revolutionize various operational aspects, particularly customer service and sales.
For customer support, VERA engages with customers using natural language interactions, ensuring a consistent and personalized experience around the clock. This AI-powered Customer Management and Support goes beyond the ordinary to offer advanced functionalities that help customers perform tasks such as facilitating online payments and scheduling appointments without human intervention, creating frictionless digital journeys.
On the sales front, VERA not only optimizes sales processes but also significantly elevates the overall customer experience, resulting in higher sales conversion. By generating and qualifying leads, addressing complex queries, and suggesting personalized product recommendations and promotions, VERA assumes the role of an intelligent virtual assistant, providing a uniform and impressive presence for your customers. This cohesive intelligent engagement ensures that customers feel attended to and understood, fostering stronger brand loyalty and boosting sales.
What integration options are available with our existing systems?
The integration possibilities with VERA are limitless – be it web browsers, mobile applications or even messaging apps. Notably, VERA is already powering interactions with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram. In addition, ongoing integration efforts for platforms like Discord are actively underway, expanding VERA’s reach and versatility.
Can VERA be configured and connected to our media channels?
Yes, VERA is designed to seamlessly integrate and operate across various media channels. This includes effortless integration and enablement on your website, mobile applications and well-known messaging platforms such as WhatsApp and Facebook Messenger.
Can VERA handle multiple languages or support international customers?
Yes, VERA comes equipped with a customizable package that includes robust multilingual capabilities. At present, VERA is adept in conversing in English, Bahasa Malaysia and Chinese. Any additional language will be made available upon request.
Can VERA handle complex customer queries or specific industry-related questions?
Yes, VERA is purpose-built to effectively navigate complex customer queries and address industry-specific questions. Through collaborative efforts between V Circle, our partners, and clients, we provide the necessary data training to furnish VERA with the required knowledge. Upon deployment, VERA engages in a process of continuous self-learning, enriching our understanding through the valuable insights she provides.
How is VERA trained and updated with new information?
Before VERA is put into action, a comprehensive data training process is initiated. During this phase, V Circle collaborates closely with our clients and partners to build and enhance a contextualized knowledge base, including an extensive repository of FAQs. This iterative process ensures that VERA is equipped with the most relevant, and up-to-date information before it goes live.
In addition to this, our partners and clients will have the opportunity to actively contribute to VERA’s data training. Through VERA’s self-service back-end portal functionality, they can play a direct role in enhancing VERA’s capabilities, thereby tailoring its knowledge to better suit their specific needs. We are targeting to launch this initiative in November.
What security measures are in place to protect customer data and ensure compliance?
● Highly Secure Cloud Environment: Our system operates within a highly secure cloud environment, fortified by multi-factor authentication (MFA) and role-based access controls (RBAC). This stringent setup guarantees that only authorized personnel can access the system. We strictly adhere to various industry standards and regulatory requirements.
● Network Security: Employing a robust network security strategy, we utilize firewalls, network segmentation, and virtual private networks (VPNs) to carefully monitor and manage network traffic. This pre-emptively prevents any unauthorized access attempts to our cloud resources.
● Patch Management: Prioritizing system integrity, we consistently apply security patches and updates. This spans our cloud infrastructure, virtual machines, and applications, effectively addressing known vulnerabilities to uphold the system’s integrity.
● Logging & Monitoring: Vigilance against security incidents is maintained through our comprehensive logging and monitoring mechanisms. Utilizing cutting-edge security information and event management (SIEM) tools, we centralize log analysis to swiftly identify and respond to any potential breaches.
● Multi-Tier Access Controls: To create layers of security across various tiers, including the Database, Application/Web Service, and Identity and Access Management (IAM) tiers, we implement multi-tier access controls to safeguard against unauthorized access and unauthorized privilege escalation.
● Microservice Design: Our architecture rigorously follows industry best practices, particularly prevalent in the corporate and banking sectors. Embracing microservices enhances security through their loosely coupled, independently deployable nature. Each microservice operates within its own isolated container or runtime environment, limiting the impact of any potential breach.
● Security Through Diversity: Our diverse ecosystem of microservices empowers us to tailor security solutions for each specific service. This approach significantly bolsters our overall security posture and mitigates risks effectively.
● Scalable Security Solutions: Leveraging the microservices approach, we attain scalability in security solutions. This adaptive flexibility thwarts attackers from exploiting common vulnerabilities across the system, thus elevating our defense against potential threats.
● Limited Attack Surface: Within our microservices architecture, each microservice exposes a well-defined set of APIs for interactions. This measured approach reduces the potential fallout of a security breach, as any compromise remains confined to the APIs of the affected microservice.
What analytics and reporting features are available to track VERA performance?
VERA’s analytics offers insights that empower you with these essentials:
● Conversations: Track daily/weekly/monthly conversation volume to gauge interaction trends.
● Chat Messages: Monitor the level of daily/weekly/monthly message activity to assess engagement levels.
● User Engagement: Measure the count of unique daily/weekly/monthly user interactions, giving you a comprehensive understanding of user involvement.
● Feedback: Delve into user sentiment by analyzing the distribution of upvotes/downvotes, enabling a closer look at how users perceive VERA’s performance.
These metrics collectively guide the optimization process, fostering enhanced user experiences and facilitating data-driven decisions.
Can VERA be customized to match our brand and voice?
Absolutely. With VERA, the flexibility to customize her avatar is at your fingertip, enabling you to seamlessly align her with your brand’s unique visual style and distinctive character. By tailoring an avatar that resonates with your target audience and embodies your brand’s essence, you can enhance the connection between your customers and your brand.
To unlock this customization feature, all you need to do is get in touch with us. Our team is more than happy to guide you through the process. It’s important to note that there is an additional monthly subscription fee associated with this personalized avatar customization.
Is there a limit to the number of user interactions or chatbot sessions?
VERA has the capability for seamless scalability, allowing her to efficiently engage with an extensive number of users simultaneously, regardless of time. It’s worth noting that, in the event your VERA package exhausts its interaction count, you need not worry about service disruption. Instead, our processes are designed to ensure a continuous experience for our clients. This includes provisions for auto-renewal packages or separate charges based on interaction counts. We are committed to delivering a seamless experience that aligns with your terms of contract or subscription period.
What kind of support and maintenance services do you offer after implementation?
V Circle offers customer support during our standard business hours, which run from Monday to Friday, 10am to 7pm (GMT+8), excluding Malaysian public and state holidays. We offer comprehensive consultation services to address any problems you may encounter, including troubleshooting and resolving any defects detected with our solutions.
For added convenience, we have introduced VERA, our dedicated intelligent support chatbot, which can be accessed directly from our website. VERA is tailored to handle inquiries and resolve general issues. If you have inquiries or issues requiring further attention, you have the option to raise a support ticket through VERA or our user-friendly portal. This ensures that complex issues get the careful attention they deserve.
How scalable is VERA as a solution to accommodate growing business needs, such as increased demand and a growing customer base?
VERA is a highly scalable solution that can grow with your business. You have the flexibility to upgrade your package or opt for a tailor-made solution to accommodate your businesses’ evolving needs. When you choose to upgrade your package during a billing cycle, the billing cycle refreshes and starts anew from the date of the latest upgrade. This means you are only billed based on the subscription date of your new package. Any remaining balance of unused email and SMS notifications from the previous package is carried forward to the first month of the new subscription.
The new package benefits and usage become immediately available upon subscribing to the upgraded plan. They are consumed based on whichever scenario occurs first:
• When the carried-forward balance is fully utilized.
• Upon the expiry date of the previous package, at which point any remaining balance is forfeited.
Is there any hidden cost or extra changes?
Rest assured that there are no hidden or extra charges unless explicitly stated otherwise. We prioritize transparency in our pricing structure to ensure that you have a clear understanding of the costs associated with our services.
Is there a limit to how much information / knowledge can be provided to train VERA?
Industry best practices recommend providing around 1,000 Q&A interactions. This strategic approach aids VERA in grasping the intricacies of your business to deliver accurate and reliable responses to customer inquiries.
Nevertheless, it’s important to note that there exists no strict limit on the volume of information or knowledge you can provide to train VERA. The depth and breadth of training data directly influence VERA’s performance and comprehension capabilities. The broader and more customized the data, the higher the level of precision and understanding VERA achieves, ultimately enhancing her overall effectiveness.
What are the limitations or tasks that VERA may not be able to perform?
It is important to recognize that while VERA is incredibly capable, there are some tasks and scenarios that she may not excel in. For instance, VERA might be limited in effectively handling slang or informal language, particularly in the area of voice assistance. While we continuously strive to enhance VERA’s capabilities, it is prudent to acknowledge that there could be instances where nuanced human interactions, highly specific industry knowledge or complex creative tasks may lie beyond her current scope.
As technology evolves, so does VERA’s potential. We are committed to remaining steadfast in refining her abilities and pushing boundaries, but it is best to be aware of her current limitations while making the best use of her strengths.
Do you have a reseller model? I am interested in selling it to my group of customers/prospects.
Absolutely, we are excited to collaborate with partners like you who share our enthusiasm for harnessing the power of generative conversational AI with VERA. We eagerly anticipate the opportunity to join forces in empowering businesses and organizations, enriching their customer experiences and taking their experience management strategies to new heights. Together, we are poised to make a significant impact by using VERA’s capabilities to engage a wider audience.
Can VERA accept payments from my customers? Can it function like an e-commerce system? Can it issue an invoice and send an email?
VERA is equipped to accept payments from your customers. This feature is available in our Enterprise and Customized packages. V Circle’s payment services integration is designed to streamline the process of accepting online payments, ensuring a more seamless and secure experience for your customers. It also enables you to issue invoices and receipts via email with customization options based on your required templates.
Besides interaction, are there any other functions made possible by VERA?
VERA offers diverse features beyond interactions. These include digital voice assistance, chat history/reporting, real-time integration, scheduling appointments, secure payment processing, Single Sign-On (SSO), instant notifications, multilingual capabilities, and customizable avatars.
Can customers view their chat history? And can merchants or paid clients also access the chat history?
Indeed. With all VERA packages, both customers and merchants enjoy the privilege of accessing their respective chat histories, ensuring transparency and comprehensive record interaction for all parties involved.
Is there a cap on the amount of information VERA can gather from a customer? Can it handle file uploads like PDFs, images, or Word documents?
Presently, VERA is equipped to capture text-based input from clients. However, when it comes to file extraction for VERA’s training, we’ve expanded the spectrum of supported formats to encompass Excel, CSV, PowerPoint, PDFs, Word documents, and even HTML files.
Is VERA’s avatar/name customizable?
With the VERA Customized Package, you have the flexibility to personalize both the avatar’s design and name to conform with your brand identity.
Is VERA like ChatGPT?
VERA is distinct from ChatGPT. While ChatGPT and similar systems function broadly across various domains, VERA is tailored to cater to your business needs. It’s contextually pre-trained and integrated with data models crafted to align with your platform’s goals, be it optimizing sales or enhancing customer service. This approach mitigates risks associated with widespread misinformation and ensures a finely tuned alignment with your precise goals, delivering results that are both accurate and actionable.
Does V Circle use ChatGPT’s API for VERA?
No, VERA operates exclusively on Generative AI.
How is VERA trained with data? Can I simply provide the V-Circle team with a complete book, like an Employee/HR handbook, for training?
Yes, we support data input for VERA’s training process. All you need to do is share a PDF, Word, or PPT file. Therefore, your existing literature such as employee or HR handbooks can be useful in helping train and optimize VERA’s responses.
How can VERA contribute to my marketing efforts and drive traffic to my website?
VERA provides round-the-clock engagement on your platform; generating leads, tailoring personalized recommendations, and automating marketing efforts. It actively engages with visitors, drives promotions, and provides instant support across social media and messaging apps to enhance your marketing strategies and boost visitor traffic.
How much does it cost to implement VERA for my portal?
VERA is available in four packages:
● Essential – RM1,500
● Professional – RM3,000
● Corporate – RM6,000
● Enterprise – RM12,000
Additionally, VERA can be tailored to meet your specific business needs and industry requirements through our Customized Package.
Can VERA understand when I speak to her?
Yes, VERA’s Corporate and Enterprise packages include Voice Assistance functionality. However, it is important to note that the current challenge with voice assistance lies in the diverse array of slang, language nuances and linguistic variations that exist globally, all of which can pose a challenge for voice assistance.
How quickly can VERA be integrated into my digital channel?
The timeline for implementing VERA in your digital channel depends on the specific scope and requirement of the project. Typically, VERA’s data training phase spans approximately two weeks, assuming that FAQs and the knowledge base are provided in the correct format. Following this, the trial run and eventual go-live phases usually take about a week. Should the API or system integration be needed for more advanced features, the timeline may vary based on the complexity of the integration process.